Shipping, General Policies

If you place your order by phone, we will provide a tracking number when the item ships if you provide us an email address when ordering. Orders placed via the internet always, as in ALWAYS, receive their tracking number at the email address provided when you register, except for the postal service who does not provide tracking numbers.

We cannot provide tracking numbers over the phone. Please check your email filters! We have numerous customers who filter out junk mail and end up filtering out their shipping notification! If you really need a tracking number, and you are certain you did not get one, please contact us via email. The US postal service does NOT provide tracking numbers.

Free Next day, 2 day, and 3 day shipments may ship via FEDEX, UPS, or USPS. If you qualify for free 3-day, 2-day, or overnight shipping, your item may actually ship via ground if the carrier transit schedule guarantees delivery within the appropriate number of business days. Shipping days are measured from the date shipped, not the date the order is placed. Free shipping applies only to the lower 48 US states, discounted shipping is provided for other destinations.

Please note you may order online, and if in the Dallas Texas or Atlanta Georgia area, you may also pick up your order, simply select pickup as the shipping method. No shipping charge applies for orders you pick up. We will arrange with you a suitable time and date for your order to be picked up.

Most items ship from our store near Dallas, TX. Shipping costs will be charged based on the shipping method chosen, and generally include delivery confirmation / tracking. All items shipped from SOHO PBX World are double-boxed. Please note that the US Postal service does not guarantee priority mail to be delivered in 2-3 days, though they strive for that. Some shipments may require a signature. Your credit card will not be charged until the product is shipped. Items in stock are generally shipped within one day. All items purchased from Soho PBX World are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do insure our packages as a service to you and will assist in insurance claims against a carrier.

Sales will be made *only* to persons 21 years of age or older if purchasing via a credit card. By placing this order, you certify under penalty of perjury that you and the recipient are 21 years of age or older. Additionally, in most states, false representations of age is a state crime.

Returns

In the unlikely event that the product is dead on arrival, you may send it back (within 7 days of receipt) for exchange, please email or call us first for instructions. There are NO returns under any circumstances for Voice recordings. If you are not satisified with a product, you may return it at your expense. There is a 15% handling/restocking fee for all returned products (exclusive of dead on arrival items), plus the shipping charges we incurred. For all products that we accept returns for, the product must be received by us within 30 days from the date shipped to you, must be in the original container, must be in original condition, and must be resaleable else additional charges may apply.

All products are brand new, unused, and have normal manufacturer wear, unless otherwise noted. If the product breaks, you need to deal with the manufacturer per your warranty agreement. The only exception to this is all Centrepoint products. For these products, please contact us first for warranty or out of warranty repair or support.